Refund & Cancellation

This Refund and Cancellation Policy explains how Around The Clock Transportation ("ATC") handles scheduling changes, cancellations, and refunds. It forms part of our Terms and Conditions.

Changing or Cancelling a Trip

If you need to change or cancel a scheduled trip, please let us know as early as possible so we can adjust our scheduling and offer the time to other riders. You can reach us by phone at 219-879-1039 or by email at contactus@atcambulance.com. Giving us as much notice as you can helps us serve everyone well.

Refunds

For services that were paid in advance, refund requests are reviewed on a case-by-case basis. If a trip was prepaid and did not take place, or a billing error occurred, contact us and we will work with you to make it right. Approved refunds are returned to the original payment method.

Insurance and Program-Billed Trips

Where a trip is billed to an insurer or to a government program such as Medicaid, refunds and adjustments follow that payer's rules and processes rather than a direct refund to the rider. We are glad to help you understand how billing for your trip was handled.

No-Shows and Missed Pickups

If our team arrives for a scheduled pickup and the rider is not available, it affects scheduling for other riders. We ask that you contact us as soon as you know a trip will not be needed so we can release that time.

How to Request a Refund

To request a refund or ask a billing question, contact us at contactus@atcambulance.com or 219-879-1039. Please include the date of the trip, the name on the booking, and any details that will help us review your request quickly.

Processing Time

When a refund to a card is approved, it is processed through our payment processor and returned to your original payment method. The time it takes to appear on your statement depends on your bank or card issuer.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. When we do, we will revise the effective date above.

Contact Us

For any question about cancellations or refunds, reach us at contactus@atcambulance.com, 219-879-1039, or 1551 E 91st Dr, Merrillville, IN 46410.

This policy is provided for general information and is not legal advice. Specific cancellation windows or fees, if ATC chooses to set them, will be communicated to you at the time of booking.