Privacy Policy
Effective date: October 28, 2026
Around The Clock Transportation ("ATC," "we," "us," or "our") respects your privacy and is committed to protecting the personal and health information entrusted to us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our website and to the transportation services we provide.
Information We Collect
We collect information that helps us schedule, coordinate, and provide safe transportation, including:
- Contact details such as your name, phone number, email address, and the pickup and drop-off locations for a trip.
- Trip and scheduling details, including appointment times, mobility needs, and any instructions you or a care facility provide.
- Billing and payment details needed to process a transaction or submit a claim to a payer.
- Information you submit through forms on our website or when you contact us.
- Basic technical information collected automatically when you visit our website, such as browser type, device information, and pages viewed.
Protected Health Information and HIPAA
As a medical transportation provider, ATC may receive and handle protected health information (PHI). We handle PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
We use and disclose health information only as needed to arrange and deliver your transportation, to coordinate with the healthcare providers and facilities involved in your care, to bill and obtain payment for services, and as otherwise permitted or required by law. We do not sell protected health information. Access to health information within ATC is limited to personnel who need it to do their work.
How We Use Your Information
- To schedule, coordinate, and provide transportation services.
- To communicate with you about trips, confirmations, and changes.
- To process payments and handle insurance or program billing.
- To respond to questions, requests, and feedback.
- To operate, maintain, and improve our services and website.
- To meet legal, regulatory, and safety obligations.
How We Share Information
We may share information with:
- Healthcare providers, facilities, and care coordinators involved in arranging or delivering your care.
- Insurers, government programs, and other payers for billing and claims where applicable.
- Trusted service providers who support our operations and are required to protect the information they handle.
- Authorities or other parties when required by law, regulation, legal process, or to protect safety.
We do not sell your personal information.
Payment Processing
When you make a payment, it is handled by a third-party payment processor. Your full card details are entered directly with that processor and are not stored on our own systems. The processor handles your payment data under its own security standards and privacy terms.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site work.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to those who need it.
Your Choices and Rights
You may contact us to ask about the information we hold about you, to request corrections, or to ask questions about how your information is used. Where health information is involved, you may also have rights under HIPAA and other applicable laws, including the right to access certain records and to request restrictions.
Children's Privacy
Our website is intended for a general audience and is not directed to children. When we transport minors, we do so at the request of a parent, guardian, or authorized facility, and we handle any related information with the same care described in this policy.
Links to Other Sites
Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of our website or services after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at contactus@atcambulance.com or 219-879-1039, or write to us at 1551 E 91st Dr, Merrillville, IN 46410.
This Privacy Policy is provided for general information and transparency. It is not legal advice. ATC may update this policy as our practices and applicable laws evolve.